In order to ensure the health of our valuable guests, Sands Resorts Macao will impose the following changes to operation.

Friendly Reminder: As per request by Macau SAR Government, 'Macao Health Code' is required to enter the border or designated premises. Please click here to fill in.


Hotel Operation:

  • The Venetian Macao, The Londoner Hotel, Four Seasons Hotel Macao, Sands Macao, Conrad Macao and St. Regis Macao will remain open. 
  • In compliance with the Macao SAR Government’s pandemic prevention and control measures, some hotel areas will be temporarily closed until further notice.  


Restaurants:

The Venetian Macao
Restaurants Operation Hours
In-Room Dining 24 Hours
Imperial House (Only for takeaway)
24 Hours
Hiro by Hiroshi Kagata Closed until further notice
Hiro Ramen Closed until further notice
Jiang Nan by Jereme Leung Closed until further notice
North Closed until further notice
Pin Yue Xuan Closed until further notice
Portofino Closed until further notice
Red Dragon Noodles Closed until further notice
The Golden Peacock Closed until further notice
The Londoner Macao
Restaurants Operation Hours
In-Room Dining - Londoner 24 Hours
In-Room Dining - Londoner Court 24 Hours
In-Room Dining - Conrad 24 Hours
In-Room Dining - Sheraton 24 Hours
In-Room Dining - St.Regis 24 Hours
North Palace (Only for takeaway)
24 Hours
Family-Friendly Entrance:
12:00pm - 3:00pm
6:00pm - 11:00pm
Churchill's Table Closed until further notice
Crystal Jade La Mian Xiao Long Bao Closed until further notice
Feast Closed until further notice
The Huai Yang Garden Closed until further notice
St. Regis Pool Bar Closed until further notice
The Conservatory Closed until further notice
The Kensington Closed until further notice
The Manor Closed until further notice
The Residence Closed until further notice
The St. Regis Bar Closed until further notice
Chiado Closed until further notice
Sala (Pool Bar) Closed until further notice
Sheraton Club Lounge(F&B Dining) Closed until further notice
The Parisian Macao
Restaurants Operation Hours
In-Room Dining 24 Hours
Market Bistro (Only for takeaway)
24 Hours
Brasserie Closed until further notice
Emerald House Closed until further notice
La Chine Closed until further notice
Lotus Palace Closed until further notice
Parisian Pool Bar Closed until further notice
Crystal Jade La Mian Xiao Long Bao Closed until further notice
Le Buffet Closed until further notice
(Guests who purchased the hotel package including Breakfast/Lunch at Le Buffet, please proceed to Market Bistro for meals.)
Sands Macao
Restaurants Operation Hours
In-Room Dining 24 Hours
Moonlight (Only for takeaway)
24 Hours
Copa Steakhouse Closed until further notice
Golden Court Closed until further notice
Xanadu Bar Closed until further notice
888 Buffet Closed until further notice
Four Seasons Hotel Macao
Restaurants Operation Hours
In-Room Dining 24 Hours
Xiao Ting (Only for takeaway)
10:30am - 10:30pm
Belcanção Closed until further notice
Ohte Closed until further notice
Splash Closed until further notice
Zi Yat Heen Closed until further notice
Ping Closed until further notice


Recreations:

The Venetian Macao
Recreations Operation Hours
Venetian Pool Closed until further notice
V Gym Closed until further notice
Gondola Rides Closed until further notice
Qube Closed until further notice
V Retreat Closed until further notice
teamLab SuperNature Macao Closed until further notice
Grado 'Mini' Golf Closed until further notice
The Parisian Macao
Recreations Operation Hours
Aqua World  Closed until further notice
Parisian Hotel Pool Closed until further notice
Health Club Closed until further notice
Eiffel Tower Closed until further notice
Qube Kingdom Closed until further notice
Le SPA'tique Closed until further notice
The Londoner Macao
Recreations Operation Hours
St. Regis Pools Closed until further notice
Sheraton Pools Closed until further notice
St. Regis Athletic Club Closed until further notice
Sheraton Fitness Closed until further notice
Londoner Pool Closed until further notice
Conrad Health Club Closed until further notice
Conrad Bodhi Spa Closed until further notice
St. Regis Iridium Spa Closed until further notice
Sheraton Shine Spa Closed until further notice
Conrad Pool Deck Closed until further notice
Sands Macao
Recreations Operation Hours
Sands Pool Closed until further notice
Sands Gym Closed until further notice
Sands Spa Closed until further notice


Entertainment:

In response to the new coronavirus outbreak, Cotai Ticketing will offer limited service until further notice:

  • The operation hour of The Londoner Macao Box Office and The Parisian Macao Box Office will be 10:00am – 11:00pm, and Contact Centre will be 11:00am – 7:00pm.
  • Porte Cochere Box Office at The Venetian Macao, Cotai Arena Box Office and Sands Main Entrance Box Office will be closed.
  • Important note:  Relevant departments are providing limited services and all show postponement refunds will take longer. All tickets issued for postponed shows will no longer be valid.

Cotai Ticketing hotline:

  • Macao S.A.R, China: +853 2882 8818
  • Hong Kong S.A.R, China: +852 6333 6660
  • Mainland China: +86 4001 20 6618

Cotai Ticketing website: https://www.cotaiticketing.com/


Retail:

  • Shoppes at Venetian, Shoppes at Four Seasons, Shoppes at Londoner and Shoppes at Parisian open from Sunday – Thursday 10am – 11pm; Friday – Saturday 10am – 12am.
  • Individual store trading hours may vary.


Transportation:

Free Shuttle:

Free Shuttle services will be temporary suspended starting from 22 June 2022 until further notice.


Cotai Water Jet:

In view of the latest development of the novel coronavirus infection and in response to the directive of Hong Kong SAR government to suspend the cross boundary ferry service at Hong Kong Macau Ferry Terminal and Hong Kong China Ferry Terminal, Cotai Water Jet suspends below sailing services effective from 4 February 2020 until further notice.

  • Macau Taipa to/ from Hong Kong Macau Ferry Terminal (Sheung Wan)
  • Macau Taipa to/ from Hong Kong China Ferry Terminal (Kowloon)
  • Macau Taipa to/ from Hong Kong International Airport (SkyPier)

CWJ website: https://www.cotaiwaterjet.com


Contact Us:

The Venetian Macao:

The Parisian Macao:

The Londoner Macao:
General Inquiries: +853 2886 6888

The Londoner Hotel

Londoner Court

Conrad Macao

Sheraton Grand Macao

The St. Regis Macao