In order to ensure the health of our valuable guests, Sands Resorts Macao will impose the following changes to operation.

Friendly Reminder:  As per request by Macau SAR Government, 'Macao Health Code' is required to enter the border or designated premises. Please click here to fill in.


Hotel Reservation:

  • Any hotel reservations booked through Sands Resorts Macao’s official channels, which hotel stay is on or before 30 June 2020, can be rescheduled or refunded without any additional charges.
  • For any hotel reservations made through a third-party agency, which hotel stay is on or before 30 June 2020, please contact the related agency directly for cancellation, date amendment or refund. Sands Resorts Macao will accept any request for a reservation refund or amendments from third-party agency.
  • Sands Resorts Macao will gradually resume operation from 20 Feb: The Venetian Macao, The Parisian Macao, Four Seasons Hotel Macao, Sands Macao, Sheraton Grand Macao, Cotai Strip and The St. Regis Cotai Strip will remain openConrad Macao Cotai Strip is temporarily closed until further notice.

Operating Restaurants:
 

The Venetian Macao
Restaurants Operation Hours
In-Room Dining Normal Operation - 24 Hours
Imperial House 24 Hours
North 11:00am - 3:00pm
6:00pm - 10:00pm
Portofino Thusday - Sunday 12:00pm - 3:00pm | 6:00pm - 9:00pm
(Closed on every Monday - Wednesday)
McSorley's Ale House 12:00pm - 10:00pm
Morton's The Steakhouse Restaurant & Bar: 5:00pm - 11:00pm
Old Neptune Restaurant 11:00am - 10:00pm
Starbucks Coffee 24 Hours
Tai Hing 11:30am - 7:30pm
Starbucks Reserve Sunday - Friday 8:00am - 11:00pm
Saturday 8:00am - 12:00am
Lord Stow's Bakery & Cafe 11:00am - 9:00pm
Lei Garden 11:30am - 3:00pm
6:00pm - 11:00pm
Old Hong Kong Restaurant 11:00am - 8:00pm
Dragon King 11:30am - 3:00pm
5:30pm - 11:00pm
Edo Japanese Restaurant 11:30am - 9:30pm
McDonald's & McCafe 9:00am - 6:00pm
Marmeleira Seafood Restaurant 10:30am - 11:30pm
Lady M New York Monday - Friday 11:00am - 11:00pm
Saturday - Sunday 10:00am - 11:00pm
Ocean Empire Food Shop 9:00am - 9:00pm
Mask Sichuan Cuisine 11:00am - 9:00pm
Joyea Juice 12:00pm - 9:00pm
Traditional Old Macau 11:00pm - 8:00pm
Tim Hou Wan 10:00am - 10:00pm
Dae Chang Kum 11:30am - 8:30pm
Fortune Hunan 11:00am - 8:00pm
New Bill's Kitchen 10:00am - 8:30pm
Hei Kei Wanton Noodles 10:00am - 10:00pm
Spicy Boy 11:00am - 9:00pm
Beef #1 11:00am - 8:00pm
Good Luck Hong Kong Restaurant 8:00am - 9:00pm
Treasure Lake Green Food Kitchen 11:00am - 9:00pm
Pho 88 Noodle Soup 12:00pm - 8:00pm
Toei Delights 11:00am - 9:00pm
Chiang Mai Thai 11:00am - 9:00pm
Katsusato 11:00am - 8:00pm
Rasa Singapura 11:00am - 9:00pm
O Castico 11:00am - 9:00pm
Canton Closed until further notice
Bambu Closed until further notice
The Golden Peacock Closed until further notice
Red Dragon Closed until further notice
Hiro Closed until further notice
Cafe Deco Macao Closed until further notice
456 Modern Shanghai Cuisine Restaurant Closed until further notice
Madeira Portuguese Restaurant Closed until further notice
Bistro Seoul Closed until further notice
Tian Yi Restaurant Closed until further notice
Glorious Seafood Restaurant Closed until further notice
Hundred Taste Kitchen Closed until further notice
Pop Curry Closed until further notice
Treasure Lake Asian Cuisine Closed until further notice
Glorious BBQ King Closed until further notice
Honeymoon dessert Closed until further notice
Wu Fang Zhai Closed until further notice
Sands Cotai Central
Restaurants Operation Hours
In-Room Dining - Sheraton Normal Operation - 24 Hours
In-Room Dining - St.Regis Normal Operation - 24 Hours
Crystal Jade La Mian Xiao Long Bao Monday - Friday 11:00am - 9:00pm
Saturday - Sunday 11:00am - 10:00pm
Sala (Pool Bar) 10:00am - 6:00pm
Southern Kitchen Normal Operation
The Manor 12:00pm - 3:00pm
6:00pm - 11:00pm
Yum Cha 11:00am - 9:00pm
The Cheesecake Factory 12:00pm - 9:00pm
Haidilao 11:00am - 2:00am
Lady M 11:00am - 8:00pm
McDonald's & McCafe 8:00am - 8:00pm
Starbucks Reserve 8:00am - 11:00pm
Koufu 9:00am - 8:00pm
In-Room Dining - Conrad Closed until further notice
Grand Orbit Closed until further notice
Tastes Closed until further notice
Conrad Club (F&B Dining) Closed until further notice
Chiado Closed until further notice
Dynasty 8 Closed until further notice
North Closed until further notice
Feast Closed until further notice
The St. Regis Bar Closed until further notice
Palms Closed until further notice
Edo Japanese Restaurant Closed until further notice
KOI The Closed until further notice
 Starbucks Coffee Closed until further notice
The Parisian Macao
Restaurants Operation Hours
In-Room Dining Normal Operation - 24 Hours
Brasserie Thursday - Sunday 12:00pm - 3:00pm | 6:00pm - 10:30pm
(Closed on every Monday - Wednesday)
Lotus Palace Monday - Friday 12:00pm - 3:00pm | 6:00pm - 9:00pm
Saturday - Sunday 11:00am - 3:00pm | 6:00pm - 9:00pm
Market Bistro Normal Operation
La Seine Salon de The 8:00am - 9:00pm
Makotoya Ramen 12:00pm - 9:00pm
Elysee Bakery 10:00am - 6:00pm
1983 Taste of Nanyang 12:00pm - 7:00pm
Hundred Tastes Kitchen 11:00am - 9:00pm
Ocean Empire Food Shop 9:00am - 9:00pm
Toei Delights  11:00am - 9:00pm
Treasure Lake Barbecue King  11:00am - 9:00pm
Emerald House Closed until further notice
Pool Bar Cafe Closed until further notice
Crystal Jade La Mian Xiao Long Bao Closed until further notice
Le Buffet Closed until further notice
(Guests who purchased the hotel package including Breakfast/Lunch at Le Buffet, please proceed to Market Bistro for meals.)
La Chine Closed until further notice
Senkizen Japanese Restaurant Closed until further notice
Taste Yue  Closed until further notice
Azores Express  Closed until further notice
Le Sourire Closed until further notice
Pepper Lunch Closed until further notice
Soupot Kitchen  Closed until further notice
The Hua Xia House Closed until further notice
Sands Macao
Restaurants Operation Hours
In-Room Dining Normal Operation - 24 Hours
Golden Court 11:00am - 9:00pm
Moonlight Normal Operation
Garden Nine 11:00am - 10:00pm
(Open for restaurant VIP only)
Starbucks Coffee 9:00am - 5:00pm
Xanadu Bar Closed until further notice
888 Buffet Closed until further notice
888 Gourmet Closed until further notice
 Copa Steakhouse Closed until further notice
KFC Closed until further notice
McDonald's & McCafe Closed until further notice
Four Seasons Hotel Macao
Restaurants Operation Hours
In-Room Dining Normal Operation - 24 Hours
Belcanção Brunch Only on Sunday 10:00am - 3:00pm
Ping Normal Operation
Splash Friday - Sunday 
12:00pm - 6:00pm
Zi Yat Heen Thursday - Monday 12:00pm - 2:30pm | 6:00pm - 9:00pm
(Closed on every Tuesday and Wednesday) 
Windows 7:00am - 10:30pm
AI Caffe Closed until further notice
Bar Azul Closed until further notice


Recreations:

 

The Venetian Macao
Recreations Operation Hours
V Gym 6:00am - 11:00pm
V Retreat 11:30am - 11:30pm Daily
(In-Room Massage only)
Gondola Rides Normal Operation
Qube Closed until further notice
Grado 'Mini' Golf Closed until further notice
Venetian Pool Closed until further notice
The Parisian Macao
Recreations Operation Hours
Le SPA’tique 11:30am - 11:30pm Daily
Health Club 6:00am - 10:00pm
Qube Kingdom Closed until further notice
Aqua World Closed until further notice
Parisian Hotel Pool Closed until further notice
Eiffel Tower Closed until further notice
Sands Cotai Central
Recreations Operation Hours
Sheraton Fitness 6:00am - 10:00pm
St. Regis Athletic Club 6:00am - 8:00pm
Qube 2 Closed until further notice
Conrad Pool Deck Closed until further notice
Conrad Health Club Closed until further notice
Conrad Bodhi Spa Closed until further notice
Sheraton Shine Spa Closed until further notice
St. Regis Iridium Spa Closed until further notice
Sands Macao
Recreations Operation Hours
Sands Spa 3:00pm - 11:00pm Daily
Sands Gym 3:00pm - 11:00pm


Entertainment:

In response to the new coronavirus outbreak, Cotai Ticketing will offer limited service until further notice:

  • The operation hour of Porte Cochere Box Office at The Venetian Macao and Contact Centre will be 10:00am – 10:00pm.
  • Cotai Arena Box Office, Sands Main Entrance Box Office, Sands Cotai Central Box Office and The Parisian Macao Box Office will be closed.
  • Important note:  Relevant departments are providing limited services and all show postponement refunds will take longer. All tickets issued for postponed shows will no longer be valid.

Cotai Ticketing hotline: 

  • Macao S.A.R, China: +853 2882 8818
  • Hong Kong S.A.R, China: +852 6333 6660 
  • Mainland China: +86 4001 20 6618

 Cotai Ticketing website: https://www.cotaiticketing.com/

Retail:

  • Shoppes at Four Seasons is open from 12-8pm daily.
  • The Malls will remain open however individual store trading hours may vary .


Transportation:

Shuttle bus service will be suspended until further notice.

Cotai Water Jet:
In view of the latest development of the novel coronavirus infection and in response to the directive of Hong Kong SAR government to suspend the cross boundary ferry service at Hong Kong Macau Ferry Terminal and Hong Kong China Ferry Terminal,  Cotai Water Jet suspends below sailing services effective from 4 February 2020 until further notice.
  • Macau Taipa to/ from Hong Kong Macau Ferry Terminal (Sheung Wan)
  • Macau Taipa to/ from Hong Kong China Ferry Terminal (Kowloon)
  • Macau Taipa to/ from Hong Kong International Airport (SkyPier)
CWJ website:  https://www.cotaiwaterjet.com 
 


Contact Us:
 

The Venetian Macao:

The Parisian Macao:

Sands Cotai Central:
Conrad Macao Cotai Strip

Sheraton Grand Macao, Cotai Strip