In order to ensure the health of our valuable guests, Sands Resorts Macao will impose the following changes to operation.

Friendly Reminder: As per request by Macau SAR Government, 'Macao Health Code' is required to enter the border or designated premises. Please click here to fill in.


Hotel Operation:

  • The Venetian Macao, The Londoner Hotel, Four Seasons Hotel Macao, Sands Macao, Conrad Macao and St. Regis Macao will remain open. 
  • In compliance with the Macao SAR Government’s pandemic prevention and control measures, some hotel areas will be temporarily closed until further notice.  


Restaurants:

The Venetian Macao
Restaurants Operation Hours
In-Room Dining 24 Hours
Imperial House 24 Hours
North 11:00am - 3:00pm
6:00pm - 11:00pm
Digreen 12:00pm - 9:00pm
Grand Dynasty Cuisine 11:00am - 11:00pm
Haidilao 10:00am - 7:00am
Heytea 12:00pm - 8:00pm
Lady M New York Monday - Friday
11:00am - 11:00pm
Saturday - Sunday
10:00am - 11:00pm
Lei Garden 11:30am - 3:00pm
6:00pm - 11:00pm
Lord Stow's Bakery & Cafe Sunday - Thursday
10:00am - 9:00pm
Friday - Saturday
10:00am - 10:00pm
Marmeleira Seafood Restaurant 11:00am - 10:00pm
McDonald's & McCafe 9:00am - 6:00pm
McSorley's Ale House 12:00pm - 9:00pm
Starbucks Coffee 7:30am - 9:00pm
Starbucks Reserve 8:00am - 11:00pm
Taier Sauerkraut Fish 11:00am - 9:00pm
Tai Hing 12:00pm - 9:00pm
Chiang Mai Thai 11:00am - 9:00pm
Claypot King 11:00am - 8:30pm
Dae Chang Kum 11:30am - 8:30pm
Dumplings Lake Chong Fa 12:00pm - 9:00pm
Fortune Hunan 11:00am - 8:00pm
Good Luck Hong Kong Restaurant 9:00am - 8:00pm
Joyea Juice 11:30am - 9:30pm
Katsusato 11:00am - 9:00pm
Lanzhou Noodles 9:00am - 9:00pm
O Castico 10:00am - 1:00am
Ocean Empire Food Shop 9:00am - 9:00pm
Rasa Singapura 11:00am - 9:00pm
Spicy Boy 9:00am - 8:00pm
San Mou I 10:30am - 8:00pm
Tim Ho Wan 9:00am - 7:00pm
Wu Fang Zhai 10:00am - 6:00pm
101 Tastes 10:00am - 10:00pm
Jiang Nan by Jereme Leung Closed until further notice
Hiro by Hiroshi Kagata Closed until further notice
Hiro Ramen Closed until further notice
Pin Yue Xuan Closed until further notice
Portofino Closed until further notice
Red Dragon Noodles Closed until further notice
The Golden Peacock Closed until further notice
Edo Japanese Restaurant Closed until further notice
Glorious Seafood Restaurant Closed until further notice
Treasure Lake Asian Cuisine Closed until further notice
Mask Sichuan Cuisine Closed until further notice
Glorious BBQ King Closed until further notice
Hei Kei Wanton Noodles Closed until further notice
Beef #1 Closed until further notice
Treasure Lake Green Food Kitchen Closed until further notice
Pho 88 Noodle Soup Closed until further notice
Toei Delights Closed until further notice
The Londoner Macao
Restaurants Operation Hours
In-Room Dining - Londoner 24 Hours
In-Room Dining - Londoner Court 24 Hours
In-Room Dining - Conrad 24 Hours
In-Room Dining - Sheraton 24 Hours
In-Room Dining - St.Regis 24 Hours
Churchill's Table 7:00am - 12:00am
Churchill's Table Retail Shop 12:00pm - 8:00pm
North Palace 24 Hours
Family-Friendly Entrance:
12:00pm - 3:00pm
6:00pm - 11:00pm
The Manor 11:00am - 7:00pm
(Takeaway available)
The Residence 7:00am - 11:00pm
Haidilao 10:00am - 7:00am
KOI The 12:00pm - 8:00pm
Lady M 11:00am - 9:00pm
McDonald's & McCafe 9:00am - 6:00pm
Shake Shack 11:00am - 10:00pm
Starbucks Reserve 8:00am - 11:00pm
Taier Sauerkraut Fish 11:00am - 9:00pm
The Cheesecake Factory Monday - Saturday
11:00am - 11:00pm
Sunday
10:00am - 11:00pm
Tim Hou Wan 11:00am - 9:00pm
Koufu 7:30am - 9:00pm
Crystal Jade La Mian Xiao Long Bao Closed until further notice
Conrad Club Lounge (F&B Dining) Closed until further notice
Feast Closed until further notice
The Huai Yang Garden Closed until further notice
St. Regis Pool Bar Closed until further notice
The Conservatory Closed until further notice
The Kensington Closed until further notice
The St. Regis Bar Closed until further notice
Southern Kitchen Closed until further notice
Chiado Closed until further notice
Sala (Pool Bar) Closed until further notice
Sheraton Club Lounge(F&B Dining) Closed until further notice
Yum Cha Closed until further notice
Edo Japanese Restaurant Closed until further notice
The Parisian Macao
Restaurants Operation Hours
In-Room Dining 24 Hours
Brasserie 12:00pm - 3:00pm
6:00pm - 10:30pm
(Closed on every Tuesday)
Market Bistro 24 Hours
Elysee Bakery 11:00am - 9:00pm
Heytea 11:00am - 7:00pm
La Seine Salon de The 10:30am - 7:00pm
Makotoya Ramen 11:00am - 9:00pm
Joyea Juice 11:00am - 8:00pm
1983 Taste of Nanyang 10:00am - 8:30pm
Emerald House Closed until further notice
La Chine Closed until further notice
Lotus Palace Closed until further notice
Crystal Jade La Mian Xiao Long Bao Closed until further notice
Parisian Pool Bar Closed until further notice
Taste Yue Closed until further notice
San Mou I Closed until further notice
Hundred Tastes Kitchen Closed until further notice
Fortune Hunan Cuisine Closed until further notice
Ocean Empire Food Shop Closed until further notice
Pepper Lunch Closed until further notice
Soupot Kitchen Closed until further notice
The Hua Xia House Closed until further notice
Toei Delights Closed until further notice
Treasure Lake Barbecue King  Closed until further notice
Le Buffet Closed until further notice
(Guests who purchased the hotel package including Breakfast/Lunch at Le Buffet, please proceed to Market Bistro for meals.)
Sands Macao
Restaurants Operation Hours
In-Room Dining 24 Hours
Golden Court Monday - Friday
12:00pm - 3:00pm
6:00pm - 10:30pm
Saturday - Sunday
11:00am - 3:00pm
6:00pm - 10:30pm
Moonlight 24 Hours
Copa Steakhouse Closed until further notice
Xanadu Bar Closed until further notice
888 Gourmet Closed until further notice
888 Buffet Closed until further notice
Garden Nine Closed until further notice
McDonald's & McCafe Closed until further notice
Four Seasons Hotel Macao
Restaurants Operation Hours
In-Room Dining 24 Hours
Ohte Friday - Sunday
11:00am - 10:30pm
Splash 12:00pm - 6:00pm
Xiao Ting 10:30am - 10:30pm
Breakfast
7:00am - 11:00am
Belcanção Closed until further notice
Ping Closed until further notice
Zi Yat Heen Closed until further notice



Recreations:

The Venetian Macao
Recreations Operation Hours
Venetian Pool 9:00am - 5:00pm
V Gym 6:00am - 11:00pm
Qube 11:00am - 7:00pm
V Retreat 2:00pm - 12:00am
Gondola Rides (Indoor) 12:00pm - 8:00pm
Gondola Rides (Outdoor) 3:00pm - 10:00pm
teamLab SuperNature Macao Closed until further notice
Grado 'Mini' Golf Closed until further notice
The Parisian Macao
Recreations Operation Hours
Aqua World 10:00am - 6:00pm
Qube Kingdom 11:00am - 7:00pm
Health Club 6:00am - 10:00pm
Eiffel Tower 2:00pm - 10:00pm
Last Entry at 9:15pm
Parisian Hotel Pool Closed until further notice
Le SPA'tique Closed until further notice
The Londoner Macao
Recreations Operation Hours
Londoner Pool 10:00am - 6:00pm
Londoner Court Pool 10:00am - 6:00pm
Conrad Pool Deck 10:00am - 6:00pm
Conrad Health Club 6:00am - 10:00pm
Conrad Bodhi Spa 12:00pm - 10:00pm
St. Regis Pools 7:00am - 8:00pm
St. Regis Athletic Club 6:00am - 10:00pm
Sheraton Pools Closed until further notice
Sheraton Fitness Closed until further notice
St. Regis Iridium Spa Closed until further notice
Sheraton Shine Spa Closed until further notice
Sands Macao
Recreations Operation Hours
Sands Pool Closed until further notice
Sands Gym Closed until further notice
Sands Spa Closed until further notice


Entertainment:

In response to the new coronavirus outbreak, Cotai Ticketing will offer limited service until further notice:

  • The operation hour of The Londoner Macao Box Office and The Parisian Macao Box Office will be 12:00pm – 20:00pm, and Contact Centre will be 11:00am – 7:00pm.
  • Porte Cochere Box Office at The Venetian Macao, Cotai Arena Box Office and Sands Main Entrance Box Office will be closed.
  • Important note:  Relevant departments are providing limited services and all show postponement refunds will take longer. All tickets issued for postponed shows will no longer be valid.

Cotai Ticketing hotline:

  • Macao S.A.R, China: +853 2882 8818
  • Hong Kong S.A.R, China: +852 6333 6660
  • Mainland China: +86 4001 20 6618

Cotai Ticketing website: https://www.cotaiticketing.com/


Retail:

  • Shoppes at Venetian, Shoppes at Four Seasons, Shoppes at Londoner and Shoppes at Parisian open from Sunday – Thursday 10am – 11pm; Friday – Saturday 10am – 12am.
  • Individual store trading hours may vary.


Transportation:

Free Shuttle Schedule:

Cotai Water Jet:

In view of the latest development of the novel coronavirus infection and in response to the directive of Hong Kong SAR government to suspend the cross boundary ferry service at Hong Kong Macau Ferry Terminal and Hong Kong China Ferry Terminal, Cotai Water Jet suspends below sailing services effective from 4 February 2020 until further notice.

  • Macau Taipa to/ from Hong Kong Macau Ferry Terminal (Sheung Wan)
  • Macau Taipa to/ from Hong Kong China Ferry Terminal (Kowloon)
  • Macau Taipa to/ from Hong Kong International Airport (SkyPier)

CWJ website: https://www.cotaiwaterjet.com


Contact Us:

The Venetian Macao:

The Parisian Macao:

The Londoner Macao:
General Inquiries: +853 2886 6888

The Londoner Hotel

Londoner Court

Conrad Macao

The St. Regis Macao

Sheraton Grand Macao