In order to ensure the health of our valuable guests, Sands Resorts Macao will impose the following changes to operation.

Friendly Reminder:  As per request by Macau SAR Government, 'Port-of-entry Health Declaration' is required to enter the border. Please click here to fill in.


Hotel Reservation:

  • Any hotel reservations booked through Sands Resorts Macao’s official channels, which hotel stay is on or before 30 Apr 2020, can be rescheduled or refunded without any additional charges.
  • For any hotel reservations made through a third-party agency, which hotel stay is on or before 30 Apr 2020, please contact the related agency directly for cancellation, date amendment or refund. Sands Resorts Macao will accept any request for a reservation refund or amendments from third-party agency.
  • Sands Resorts Macao will gradually resume operation from 20 Feb: The Venetian Macao, The Parisian Macao, Four Seasons Hotel Macao, Sands Macao, Sheraton Grand Macao, Cotai Strip and The St. Regis Cotai Strip will remain openConrad Macao Cotai Strip is temporarily closed until further notice.

Operating Restaurants:
 

The Venetian Macao
Restaurants Operation Hours
In-Room Dining Normal Operation - 24 Hours
Imperial House 24 Hours
North 11:00am - 3:00pm
6:00pm - 10:00pm
McSorley's Ale House 12:00pm - 10:00pm
Morton's The Steakhouse Normal Operation
Starbucks Coffee 7:00am - 1:00am
Tai Hing 11:30am - 7:30pm
Starbucks Reserve 8:00am - 10:30pm
Lord Stow's Bakery & Cafe 11:00am - 9:00pm
Lei Garden 11:30am - 3:00pm
6:00pm - 11:00pm
Dragon King Normal Operation
Edo Japanese Restaurant 11:30am - 9:30pm
McDonald's & McCafe 9:00am - 6:00pm
Marmeleira Seafood Restaurant Normal Operation
Lady M New York Monday - Friday 11:00am - 11:00pm
Saturday - Sunday 10:00am - 11:00pm
Ocean Empire Food Shop 8:00am - 10:00pm
Mask Sichuan Cuisine 11:00am - 9:00pm
Dae Chang Kum 11:30am - 8:30pm
Fortune Hunan 11:00am - 8:00pm
New Bill's Kitchen 9:00am - 10:00pm
Hei Kei Wanton Noodles 10:00am - 10:00pm
Spicy Boy 11:00am - 9:00pm
Beef #1 11:30am - 8:30pm
Good Luck Hong Kong Restaurant 8:00am - 9:00pm
Treasure Lake Green Food Kitchen 11:00am - 9:00pm
Pho 88 Noodle Soup 12:00pm - 8:00pm
Toei Delights 11:00am - 9:00pm
Chiang Mai Thai 11:00am - 9:00pm
Katsusato 11:00am - 8:00pm
Rasa Singapura 11:00am - 9:00pm
O Castico 11:00am - 9:00pm
Canton Closed until further notice
Bambu Closed until further notice
Portofino Closed until further notice
The Golden Peacock Closed until further notice
Red Dragon Closed until further notice
Hiro Closed until further notice
Old Neptune Restaurant Closed until further notice
Cafe Deco Macao Closed until further notice
Old Hong Kong Restaurant Closed until further notice
456 Modern Shanghai Cuisine Restaurant Closed until further notice
Madeira Portuguese Restaurant Closed until further notice
Bistro Seoul Closed until further notice
Tian Yi Restaurant Closed until further notice
Glorious Seafood Restaurant Closed until further notice
Hundred Taste Kitchen Closed until further notice
Pop Curry Closed until further notice
Joyea Juice Closed until further notice
Traditional Old Macau Closed until further notice
Tim Hou Wan Closed until further notice
Treasure Lake Asian Cuisine Closed until further notice
Glorious BBQ King Closed until further notice
Honeymoon dessert Closed until further notice
Wu Fang Zhai Closed until further notice
Sands Cotai Central
Restaurants Operation Hours
In-Room Dining - Sheraton Normal Operation - 24 Hours
In-Room Dining - St.Regis Normal Operation - 24 Hours
Crystal Jade La Mian Xiao Long Bao 11:00am - 9:00pm
Southern Kitchen Normal Operation
The Manor 12:00pm - 3:00pm
6:00pm - 11:00pm
The Cheesecake Factory 12:00pm - 9:00pm
Edo Japanese Restaurant 11:30am - 9:30pm
Haidilao 10:00am - 12:00 midnight
Lady M New York 11:00am - 8:00pm
McDonald's & McCafe 8:00am - 8:00pm
Starbucks Reserve 8:00am - 10:30pm
Koufu 10:00am - 9:00pm
In-Room Dining - Conrad Closed until further notice
Grand Orbit Closed until further notice
Tastes Closed until further notice
Conrad Club (F&B Dining) Closed until further notice
Chiado Closed until further notice
Dynasty 8 Closed until further notice
North Closed until further notice
Feast Closed until further notice
Yum Cha Closed until further notice
The St. Regis Bar Closed until further notice
Palms Closed until further notice
KOI The Closed until further notice
 Starbucks Coffee Closed until further notice
The Parisian Macao
Restaurants Operation Hours
In-Room Dining Normal Operation - 24 Hours
Market Bistro Normal Operation
La Seine Salon de The 8:00am - 9:00pm
Makotoya Ramen 12:00pm - 9:00pm
Elysee Bakery 10:00am - 6:00pm
1983 Taste of Nanyang 12:00pm - 7:00pm
Hundred Tastes Kitchen 11:00am - 9:00pm
Ocean Empire Food Shop 8:00am - 10:00pm
Toei Delights  11:00am - 9:00pm
Treasure Lake Barbecue King  11:00am - 9:00pm
Lotus Palace Closed until further notice
Emerald House Closed until further notice
Pool Bar Cafe Closed until further notice
Crystal Jade La Mian Xiao Long Bao Closed until further notice
Le Buffet Closed until further notice
(Guests who purchased the hotel package including Breakfast/Lunch at Le Buffet, please proceed to Market Bistro for meals.)
Brasserie Closed until further notice
La Chine Closed until further notice
Senkizen Japanese Restaurant Closed until further notice
Taste Yue  Closed until further notice
Azores Express  Closed until further notice
Le Sourire Closed until further notice
Pepper Lunch Closed until further notice
Soupot Kitchen  Closed until further notice
The Hua Xia House Closed until further notice
Sands Macao
Restaurants Operation Hours
In-Room Dining Normal Operation - 24 Hours
Moonlight Normal Operation
888 Gourmet 7:00am - 10:30pm
Garden Nine 11:00am - 10:00pm
(Open for restaurant VIP only)
Starbucks Coffee 8:30am - 4:30pm
Xanadu Bar Closed until further notice
Golden Court Closed until further notice
888 Buffet Closed until further notice
 Copa Steakhouse Closed until further notice
KFC Closed until further notice
McDonald's & McCafe Closed until further notice
Four Seasons Hotel Macao
Restaurants Operation Hours
In-Room Dining Normal Operation - 24 Hours
Ping Normal Operation
Zi Yat Heen Closed from 2 Apr to 9 Apr
Reopen on 10 Apr for dinner from 6:00pm - 10:30pm
Windows 7:00am - 10:30pm
Belcanção Closed until further notice
AI Caffe Closed until further notice
Bar Azul Closed until further notice
Splash Closed until further notice


Recreations:

 

The Venetian Macao
Recreations Operation Hours
V Gym 6:00am - 11:00pm
V Retreat 4:00pm - midnight
Qube Closed until further notice
Grado 'Mini' Golf Closed until further notice
Gondola Rides Closed until further notice
Venetian Pool Closed until further notice
The Parisian Macao
Recreations Operation Hours
Le SPA’tique 11:00am - midnight
Health Club 12:00pm - 8:00pm
Qube Kingdom Closed until further notice
Aqua World Closed until further notice
Parisian Hotel Pool Closed until further notice
Eiffel Tower Closed until further notice
Sands Cotai Central
Recreations Operation Hours
Sheraton Fitness 6:00am - 10:00pm
St. Regis Athletic Club 6:00am - 8:00pm
Qube 2 Closed until further notice
Conrad Pool Deck Closed until further notice
Conrad Health Club Closed until further notice
Conrad Bodhi Spa Closed until further notice
Sheraton Shine Spa Closed until further notice
St. Regis Iridium Spa Closed until further notice
Sands Macao
Recreations Operation Hours
Sands Spa 3:00pm - 11:00pm
Sands Gym 3:00pm - 11:00pm


Entertainment:

In response to the new coronavirus outbreak, Cotai Ticketing will offer limited service until further notice:

  • The operation hour of Porte Cochere Box Office at The Venetian Macao and Contact Centre will be 10:00am – 10:00pm.
  • Cotai Arena Box Office, Sands Main Entrance Box Office, Sands Cotai Central Box Office and The Parisian Macao Box Office will be closed.
  • Important note:  Relevant departments are providing limited services and all show postponement refunds will take longer. All tickets issued for postponed shows will no longer be valid.

Cotai Ticketing hotline: 

  • Macao S.A.R, China: +853 2882 8818
  • Hong Kong S.A.R, China: +852 6333 6660 
  • Mainland China: +86 4001 20 6618

 Cotai Ticketing website: https://www.cotaiticketing.com/

Retail:

  • Shoppes at Four Seasons is open from 12-8pm daily.
  • The Malls will remain open however individual store trading hours may vary .


Transportation:

Shuttle bus service will be suspended until further notice.

Cotai Water Jet:
In view of the latest development of the novel coronavirus infection and in response to the directive of Hong Kong SAR government to suspend the cross boundary ferry service at Hong Kong Macau Ferry Terminal and Hong Kong China Ferry Terminal,  Cotai Water Jet suspends below sailing services effective from 4 February 2020 until further notice.
  • Macau Taipa to/ from Hong Kong Macau Ferry Terminal (Sheung Wan)
  • Macau Taipa to/ from Hong Kong China Ferry Terminal (Kowloon)
  • Macau Taipa to/ from Hong Kong International Airport (SkyPier)
CWJ website:  https://www.cotaiwaterjet.com 
 


Contact Us:
 

The Venetian Macao:

The Parisian Macao:

Sands Cotai Central:
Conrad Macao Cotai Strip

Sheraton Grand Macao, Cotai Strip