In order to ensure the health of our valuable guests, Sands Resorts Macao will impose the following changes to operation.
Friendly Reminder: As per request by Macau SAR Government, 'Macao Health Code' is required to enter the border or designated premises. Please click here to fill in.
Hotel Operation:
- The Venetian Macao, The Londoner Hotel, Four Seasons Hotel Macao, Sands Macao, Conrad Macao and St. Regis Macao will remain open.
- In compliance with the Macao SAR Government’s pandemic prevention and control measures, some hotel areas will be temporarily closed until further notice.
Restaurants:
| The Venetian Macao | |
| Restaurants | Operation Hours |
| In-Room Dining | 24 Hours |
| Imperial House | 24 Hours |
| North | 11:00am - 3:00pm |
| 6:00pm - 11:00pm | |
| Digreen | 12:00pm - 9:00pm |
| Grand Dynasty Cuisine | 11:00am - 11:00pm |
| Haidilao | 10:00am - 7:00am |
| Heytea | 12:00pm - 8:00pm |
| Lady M New York | Monday - Friday |
| 11:00am - 11:00pm | |
| Saturday - Sunday | |
| 10:00am - 11:00pm | |
| Lei Garden | 11:30am - 3:00pm |
| 6:00pm - 11:00pm | |
| Lord Stow's Bakery & Cafe | Sunday - Thursday |
| 10:00am - 9:00pm | |
| Friday - Saturday | |
| 10:00am - 10:00pm | |
| Marmeleira Seafood Restaurant | 11:00am - 10:00pm |
| McDonald's & McCafe | 9:00am - 6:00pm |
| McSorley's Ale House | 12:00pm - 9:00pm |
| Starbucks Coffee | 7:30am - 9:00pm |
| Starbucks Reserve | 8:00am - 11:00pm |
| Taier Sauerkraut Fish | 11:00am - 9:00pm |
| Tai Hing | 12:00pm - 9:00pm |
| Chiang Mai Thai | 11:00am - 9:00pm |
| Claypot King | 11:00am - 8:30pm |
| Dae Chang Kum | 11:30am - 8:30pm |
| Dumplings Lake Chong Fa | 12:00pm - 9:00pm |
| Fortune Hunan | 11:00am - 8:00pm |
| Good Luck Hong Kong Restaurant | 9:00am - 8:00pm |
| Joyea Juice | 11:30am - 9:30pm |
| Katsusato | 11:00am - 9:00pm |
| Lanzhou Noodles | 9:00am - 9:00pm |
| O Castico | 10:00am - 1:00am |
| Ocean Empire Food Shop | 9:00am - 9:00pm |
| Rasa Singapura | 11:00am - 9:00pm |
| Spicy Boy | 9:00am - 8:00pm |
| San Mou I | 10:30am - 8:00pm |
| Tim Ho Wan | 9:00am - 7:00pm |
| Wu Fang Zhai | 10:00am - 6:00pm |
| 101 Tastes | 10:00am - 10:00pm |
| Jiang Nan by Jereme Leung | Closed until further notice |
| Hiro by Hiroshi Kagata | Closed until further notice |
| Hiro Ramen | Closed until further notice |
| Pin Yue Xuan | Closed until further notice |
| Portofino | Closed until further notice |
| Red Dragon Noodles | Closed until further notice |
| The Golden Peacock | Closed until further notice |
| Edo Japanese Restaurant | Closed until further notice |
| Glorious Seafood Restaurant | Closed until further notice |
| Treasure Lake Asian Cuisine | Closed until further notice |
| Mask Sichuan Cuisine | Closed until further notice |
| Glorious BBQ King | Closed until further notice |
| Hei Kei Wanton Noodles | Closed until further notice |
| Beef #1 | Closed until further notice |
| Treasure Lake Green Food Kitchen | Closed until further notice |
| Pho 88 Noodle Soup | Closed until further notice |
| Toei Delights | Closed until further notice |
| The Londoner Macao | |
| Restaurants | Operation Hours |
| In-Room Dining - Londoner | 24 Hours |
| In-Room Dining - Londoner Court | 24 Hours |
| In-Room Dining - Conrad | 24 Hours |
| In-Room Dining - Sheraton | 24 Hours |
| In-Room Dining - St.Regis | 24 Hours |
| Churchill's Table | 7:00am - 12:00am |
| Churchill's Table Retail Shop | 12:00pm - 8:00pm |
| North Palace | 24 Hours |
| Family-Friendly Entrance: | |
| 12:00pm - 3:00pm | |
| 6:00pm - 11:00pm | |
| The Manor | 11:00am - 7:00pm |
| (Takeaway available) | |
| The Residence | 7:00am - 11:00pm |
| Haidilao | 10:00am - 7:00am |
| KOI The | 12:00pm - 8:00pm |
| Lady M | 11:00am - 9:00pm |
| McDonald's & McCafe | 9:00am - 6:00pm |
| Shake Shack | 11:00am - 10:00pm |
| Starbucks Reserve | 8:00am - 11:00pm |
| Taier Sauerkraut Fish | 11:00am - 9:00pm |
| The Cheesecake Factory | Monday - Saturday |
| 11:00am - 11:00pm | |
| Sunday | |
| 10:00am - 11:00pm | |
| Tim Hou Wan | 11:00am - 9:00pm |
| Koufu | 7:30am - 9:00pm |
| Crystal Jade La Mian Xiao Long Bao | Closed until further notice |
| Conrad Club Lounge (F&B Dining) | Closed until further notice |
| Feast | Closed until further notice |
| The Huai Yang Garden | Closed until further notice |
| St. Regis Pool Bar | Closed until further notice |
| The Conservatory | Closed until further notice |
| The Kensington | Closed until further notice |
| The St. Regis Bar | Closed until further notice |
| Southern Kitchen | Closed until further notice |
| Chiado | Closed until further notice |
| Sala (Pool Bar) | Closed until further notice |
| Sheraton Club Lounge(F&B Dining) | Closed until further notice |
| Yum Cha | Closed until further notice |
| Edo Japanese Restaurant | Closed until further notice |
| The Parisian Macao | |
| Restaurants | Operation Hours |
| In-Room Dining | 24 Hours |
| Brasserie | 12:00pm - 3:00pm |
| 6:00pm - 10:30pm | |
| (Closed on every Tuesday) | |
| Market Bistro | 24 Hours |
| Elysee Bakery | 11:00am - 9:00pm |
| Heytea | 11:00am - 7:00pm |
| La Seine Salon de The | 10:30am - 7:00pm |
| Makotoya Ramen | 11:00am - 9:00pm |
| Joyea Juice | 11:00am - 8:00pm |
| 1983 Taste of Nanyang | 10:00am - 8:30pm |
| Emerald House | Closed until further notice |
| La Chine | Closed until further notice |
| Lotus Palace | Closed until further notice |
| Crystal Jade La Mian Xiao Long Bao | Closed until further notice |
| Parisian Pool Bar | Closed until further notice |
| Taste Yue | Closed until further notice |
| San Mou I | Closed until further notice |
| Hundred Tastes Kitchen | Closed until further notice |
| Fortune Hunan Cuisine | Closed until further notice |
| Ocean Empire Food Shop | Closed until further notice |
| Pepper Lunch | Closed until further notice |
| Soupot Kitchen | Closed until further notice |
| The Hua Xia House | Closed until further notice |
| Toei Delights | Closed until further notice |
| Treasure Lake Barbecue King | Closed until further notice |
| Le Buffet | Closed until further notice |
| (Guests who purchased the hotel package including Breakfast/Lunch at Le Buffet, please proceed to Market Bistro for meals.) | |
| Sands Macao | |
| Restaurants | Operation Hours |
| In-Room Dining | 24 Hours |
| Golden Court | Monday - Friday |
| 12:00pm - 3:00pm | |
| 6:00pm - 10:30pm | |
| Saturday - Sunday | |
| 11:00am - 3:00pm | |
| 6:00pm - 10:30pm | |
| Moonlight | 24 Hours |
| Copa Steakhouse | Closed until further notice |
| Xanadu Bar | Closed until further notice |
| 888 Gourmet | Closed until further notice |
| 888 Buffet | Closed until further notice |
| Garden Nine | Closed until further notice |
| McDonald's & McCafe | Closed until further notice |
| Four Seasons Hotel Macao | |
| Restaurants | Operation Hours |
| In-Room Dining | 24 Hours |
| Ohte | Friday - Sunday |
| 11:00am - 10:30pm | |
| Splash | 12:00pm - 6:00pm |
| Xiao Ting | 10:30am - 10:30pm |
| Breakfast | |
| 7:00am - 11:00am | |
| Belcanção | Closed until further notice |
| Ping | Closed until further notice |
| Zi Yat Heen | Closed until further notice |
Recreations:
| The Venetian Macao | |
| Recreations | Operation Hours |
| Venetian Pool | 9:00am - 5:00pm |
| V Gym | 6:00am - 11:00pm |
| Qube | 11:00am - 7:00pm |
| V Retreat | 2:00pm - 12:00am |
| Gondola Rides (Indoor) | 12:00pm - 8:00pm |
| Gondola Rides (Outdoor) | 3:00pm - 10:00pm |
| teamLab SuperNature Macao | Closed until further notice |
| Grado 'Mini' Golf | Closed until further notice |
| The Parisian Macao | |
| Recreations | Operation Hours |
| Aqua World | 10:00am - 6:00pm |
| Qube Kingdom | 11:00am - 7:00pm |
| Health Club | 6:00am - 10:00pm |
| Eiffel Tower | 2:00pm - 10:00pm Last Entry at 9:15pm |
| Parisian Hotel Pool | Closed until further notice |
| Le SPA'tique | Closed until further notice |
| The Londoner Macao | |
| Recreations | Operation Hours |
| Londoner Pool | 10:00am - 6:00pm |
| Londoner Court Pool | 10:00am - 6:00pm |
| Conrad Pool Deck | 10:00am - 6:00pm |
| Conrad Health Club | 6:00am - 10:00pm |
| Conrad Bodhi Spa | 12:00pm - 10:00pm |
| St. Regis Pools | 7:00am - 8:00pm |
| St. Regis Athletic Club | 6:00am - 10:00pm |
| Sheraton Pools | Closed until further notice |
| Sheraton Fitness | Closed until further notice |
| St. Regis Iridium Spa | Closed until further notice |
| Sheraton Shine Spa | Closed until further notice |
| Sands Macao | |
| Recreations | Operation Hours |
| Sands Pool | Closed until further notice |
| Sands Gym | Closed until further notice |
| Sands Spa | Closed until further notice |
Entertainment:
In response to the new coronavirus outbreak, Cotai Ticketing will offer limited service until further notice:
- The operation hour of The Londoner Macao Box Office and The Parisian Macao Box Office will be 12:00pm – 20:00pm, and Contact Centre will be 11:00am – 7:00pm.
- Porte Cochere Box Office at The Venetian Macao, Cotai Arena Box Office and Sands Main Entrance Box Office will be closed.
- Important note: Relevant departments are providing limited services and all show postponement refunds will take longer. All tickets issued for postponed shows will no longer be valid.
Cotai Ticketing hotline:
- Macao S.A.R, China: +853 2882 8818
- Hong Kong S.A.R, China: +852 6333 6660
- Mainland China: +86 4001 20 6618
Cotai Ticketing website: https://www.cotaiticketing.com/
Retail:
- Shoppes at Venetian, Shoppes at Four Seasons, Shoppes at Londoner and Shoppes at Parisian open from Sunday – Thursday 10am – 11pm; Friday – Saturday 10am – 12am.
- Individual store trading hours may vary.
Transportation:
Free Shuttle Schedule:
- The Venetian Macao free shuttle bus schedule
- The Parisian Macao free shuttle bus schedule
- The Londoner Macao free shuttle bus schedule
- Sands Macao free Shuttle services will be temporary suspended until further notice.
Cotai Water Jet:
In view of the latest development of the novel coronavirus infection and in response to the directive of Hong Kong SAR government to suspend the cross boundary ferry service at Hong Kong Macau Ferry Terminal and Hong Kong China Ferry Terminal, Cotai Water Jet suspends below sailing services effective from 4 February 2020 until further notice.
- Macau Taipa to/ from Hong Kong Macau Ferry Terminal (Sheung Wan)
- Macau Taipa to/ from Hong Kong China Ferry Terminal (Kowloon)
- Macau Taipa to/ from Hong Kong International Airport (SkyPier)
CWJ website: https://www.cotaiwaterjet.com
Contact Us:
The Venetian Macao:
- Tel: +853 2882 8888
- Email: inquiries@venetian.com.mo
The Parisian Macao:
- Tel: +853 2882 8833
- Email: inquiries@parisian.com.mo
The Londoner Macao:
General Inquiries: +853 2886 6888
- Tel: +853 2882 2878
- Email: inquiries@thelondoner.com.mo
Londoner Court
- Tel: +853 2888 6388
- Email: londonercourt.res@sands.com.mo
Conrad Macao
- Tel: +853 2882 9000
- Email: conrad_Macao@conradhotels.com
The St. Regis Macao
- Tel: +853 2882 8898
- Email: stregis.macao@stregis.com
Sheraton Grand Macao
- Tel: +853 2880 2000
- Email: sheraton.macao@sheraton.com
