In order to ensure the health of our valuable guests, Sands Resorts Macao will impose the following changes to operation.

Friendly Reminder:  As per request by Macau SAR Government, 'Port-of-entry Health Declaration' is required to enter the border. Please click here to fill in.


Hotel Reservation:

  • Any reservations for hotels, restaurants, recreation, entertainment shows or transportation through Sands Resorts Macao’s official channels during Chinese New Year (from now until 29 February) can be rescheduled or refunded without any additional charges.
  • For any reservations for our hotels, restaurants, recreation, entertainment shows or transportation during the Chinese New Year period (from now until 29 February) made through a third-party agency, please contact the related agency directly for cancellation, date amendment or refund. Sands Resorts Macao will accept any request for a reservation refund or amendments from third-party agency.
  • Sands Resorts Macao will gradually resume operation from 20 Feb: The Venetian Macao, The Parisian Macao, Four Seasons Hotel Macao, Sands Macao and Sheraton Grand Macao, Cotai Strip will remain openConrad Macao Cotai Strip and The St. Regis Cotai Strip are temporarily closed until further notice.

Operating Restaurants:
 

The Venetian Macao
Restaurants Operation Hours
In-Room Dining Normal Operation
Red Dragon 24 hours 
Closed on Monday from 0:00am-11:00am
Imperial House 8:00am - 9:00pm
24 hours on Sunday
McSorley's Ale House 12:00pm - 10:00pm
Morton's The Steakhouse Normal Operation
Starbucks Coffee 8:00am - 11:00pm
Tai Hing 11:00am - 11:00pm
Starbucks Reserve 8:00am - 10:30pm
Lord Stow's Bakery & Cafe 10:00am - 9:00pm
Lei Garden 11:30am - 3:00pm
6:00pm - 11:00pm
Old Hong Kong Restaurant 11:00am - 8:00pm
Dragon King Normal Operation
Edo Japanese Restaurant 11:30am - 9:30pm
McDonald's & McCafe 9:00am - 6:00pm
Tian Yi Restaurant 11:00am - 9:30pm
Marmeleira Seafood Restaurant Normal Operation
Ocean Empire Food Shop 8:00am - 10:00pm
Mask Sichuan Cuisine 11:00am - 9:00pm
Pop Curry 10:00am - 11:00pm
Joyea Juice Normal Operation
Dae Chang Kum 11:30am - 8:30pm
Fortune Hunan 11:00am - 8:00pm
New Bill's Kitchen 9:00am - 10:00pm
Spicy Boy 11:00am - 9:00pm
Beef #1 11:00am - 9:00pm
Good Luck Hong Kong Restaurant 8:00am - 9:00pm
Treasure Lake Green Food Kitchen 11:00am - 9:00pm
Pho 88 Noodle Soup Normal Operation
Toei Delights 11:00am - 9:00pm
Chiang Mai Thai 11:00am - 9:00pm
Katsusato 11:00am - 8:00pm
Honeymoon dessert 12:00pm - 8:00pm
Rasa Singapura 11:00am - 9:00pm
O Castico 11:00am - 9:00pm
North Closed until further notice
Canton Closed until further notice
Bambu Closed until further notice
Portofino Closed until further notice
The Golden Peacock Closed until further notice
Old Neptune Restaurant Closed until further notice
Cafe Deco Macao Closed until further notice
456 Modern Shanghai Cuisine Restaurant Closed until further notice
Madeira Portuguese Restaurant Closed until further notice
Bistro Seoul Closed until further notice
Glorious Seafood Restaurant Closed until further notice
Lady M New York Closed until 1 Mar 2020
Hundred Taste Kitchen Closed until further notice
Traditional Old Macau Closed until further notice
Tim Hou Wan Closed until further notice
Treasure Lake Asian Cuisine Closed until further notice
Glorious BBQ King Closed until 1 Mar 2020
Hei Kei Wanton Noodles Closed until 1 Mar 2020
Wu Fang Zhai Closed until further notice
Sands Cotai Central
Restaurants Operation Hours
In-Room Dining - Sheraton Normal Operation
Crystal Jade La Mian Xiao Long Bao 11:00am - 9:00pm
The Cheesecake Factory 12:00pm - 9:00pm
Edo Japanese Restaurant 11:30am - 9:30pm
Haidilao 10:00am - 12:00 midnight
KOI The 11:00am - 8:00pm
 Starbucks Coffee 8:00am - 10:30pm
Starbucks Reserve 8:00am - 10:30pm
Koufu 10:00am - 9:00pm
In-Room Dining - Conrad Closed until further notice
In-Room Dining - St. Regis Closed until further notice
Southern Kitchen Closed until further notice
Grand Orbit Closed until further notice
Conrad Club(F&B Dining) Closed until further notice
Chiado Closed until further notice
Dynasty 8 Closed until further notice
North Closed until further notice
Tastes Closed until further notice
Feast Closed until further notice
Yum Cha Closed until further notice
Manor Closed until further notice
Palms Closed until further notice
The St. Regis Bar Closed until further notice
Lady M New York Closed until further notice
McDonald's & McCafe Closed until further notice
The Parisian Macao
Restaurants Operation Hours
In-Room Dining Normal Operation
Market Bistro Normal Operation
Lotus Palace 12:00pm - 3:00pm
6:00pm - 9:00pm
La Seine Salon de The 8:00am - 9:00pm
Elysee Bakery 10:00am - 6:00pm
1983 Taste of Nanyang 12:00pm - 7:00pm
Hundred Tastes Kitchen 11:00am - 9:00pm
Ocean Empire Food Shop 8:00am - 10:00pm
Toei Delights  11:00am - 9:00pm
Treasure Lake Barbecue King  11:00am - 9:00pm
Pool Bar Cafe Closed until further notice
Crystal Jade La Mian Xiao Long Bao Closed until further notice
Le Buffet Closed until further notice
(Guests who purchased the hotel package including Breakfast/Lunch at Le Buffet, please proceed to Market Bistro for meals.)
Brasserie Closed until further notice
La Chine Closed until further notice
Makotoya Ramen Closed until 29 Feb 2020
Senkizen Japanese Restaurant Closed until further notice
Taste Yue  Closed until 31 Mar 2020
Azores Express  Closed until further notice
Le Sourire Closed until further notice
Pepper Lunch Closed until further notice
Soupot Kitchen  Closed until further notice
The Hua Xia House Closed until further notice
Sands Macao
Restaurants Operation Hours
In-Room Dining Normal Operation
Moonlight Normal Operation
888 Gourmet 7:00am - 10:30pm
Garden Nine 11:00am - 10:00pm
(Open for restaurant VIP only)
Starbucks Coffee 8:30am - 4:30pm
Golden Court Closed until further notice
888 Buffet Closed until further notice
 Copa Steakhouse Closed until further notice
Xanadu Bar Closed until further notice
KFC Closed until further notice
McDonald's & McCafe Closed until further notice
Four Seasons Hotel Macao
Restaurants Operation Hours
In-Room Dining Normal Operation
Ping Normal Operation
Belcanção Open for breakfast only
Zi Yat Heen Dinner only from 6:00pm - 10:30pm
Windows Open for lunch and dinner
AI Caffe Closed until further notice
Bar Azul Closed until further notice
Splash Closed until further notice


Recreations:

 

The Venetian Macao
Recreations Operation Hours
Qube Closed until further notice
Grado 'Mini' Golf Closed until further notice
Gondola Rides Closed until further notice
V Gym Closed until further notice
V Retreat Closed until further notice
Venetian Pool Closed until further notice
The Parisian Macao
Recreations Operation Hours
Qube Kingdom Closed until further notice
Le SPA’tique Closed until further notice
Parisian Hotel Pool Closed until further notice
Eiffel Tower Closed until further notice
Health Club Closed until further notice
Sands Cotai Central
Recreations Operation Hours
Qube 2 Closed until further notice
Conrad Pool Deck Closed until further notice
Conrad Health Club Closed until further notice
Conrad Bodhi Spa Closed until further notice
Sheraton Shine Spa Closed until further notice
Sheraton Fitness Closed until further notice
St. Regis Iridium Spa Closed until further notice
St. Regis Athletic Club Closed until further notice


Entertainment:

  • "Mind Hacker in Macao" on 27 - 31 Jan 2020, 8:00pm at the Parisian Theatre will be postponed until further notice.
  • "THE WYNNERS CHINESE NEW YEAR LIVE" on 1 Feb 2020, 8:00pm at the Venetian Macao Cotai Arena will be postponed until further notice.
  • "Dicky Cheung Macao Concert 2020" on 22 Feb 2020, 8:00pm at the Venetian Macao Cotai Arena will be postponed until further notice.
  • "GOT7 KEEP SPINNING WORLD TOUR IN MACAO" on 29 Feb 2020, 8:00pm at the Venetian Macao Cotai Arena will be postponed until further notice.
  • Due to the impact of the recent Coronavirus the "teamLab SuperNature" launch will be postponed until further notice, with the revised opening date still to be confirmed.

Please note that all internet and credit card transactions through Cotai Ticketing channels will be refunded automatically. For the refund of cash transactions, please contact us at your earliest convenience. Cotai Ticketing hotline: 

  • Macao S.A.R, China: +853 2882 8818
  • Hong Kong S.A.R, China: +852 6333 6660 
  • Mainland China: +86 4001 20 6618

In response to the new coronavirus outbreak, Cotai Ticketing will offer limited service until further notice:

  • The operation hour of Porte Cochere Box Office at The Venetian Macao and Contact Centre will be 10:00 – 17:00.
  • Cotai Arena Box Office, Sands Main Entrance Box Office, Sands Cotai Central Box Office and The Parisian Macao Box Office will be closed.
  • Important note:  Relevant departments are providing limited services and all show postponement refunds will take longer. All tickets issued for postponed shows will no longer be valid.

 Cotai Ticketing website: https://www.cotaiticketing.com/


Retail:

  • Shoppes at Four Seasons is open from 12-8pm daily.
  • The Malls will remain open however individual store trading hours may vary .



Transportation:

Cotai Water Jet:
In view of the latest development of the novel coronavirus infection and in response to the directive of Hong Kong SAR government to suspend the cross boundary ferry service at Hong Kong Macau Ferry Terminal and Hong Kong China Ferry Terminal,  Cotai Water Jet suspends below sailing services effective from 4 February 2020 until further notice.
  • Macau Taipa to/ from Hong Kong Macau Ferry Terminal (Sheung Wan)
  • Macau Taipa to/ from Hong Kong China Ferry Terminal (Kowloon)
  • Macau Taipa to/ from Hong Kong International Airport (SkyPier)
CWJ website:  https://www.cotaiwaterjet.com 

Free Shuttle Schedule:



Contact Us:
 

The Venetian Macao:

The Parisian Macao:

Sands Cotai Central:
onrad Macao Cotai Strip

Sheraton Grand Macao, Cotai Strip